Every order arrives beautifully packaged in a luxury jewelry presentation box, perfect for gifting. We never include pricing inside the package.

Yes. We specialize in custom jewelry and one-of-a-kind designs. Contact us at sales@queenofgemz.com to discuss your project.

Yes. Appraisals are available for an additional fee of $65. Each appraisal is completed by a certified gemologist and includes a detailed certificate for your records and insurance purposes.

If requested a certificate can be provided with your package. Please contact us at sales@queenofgemz.com if you would like one included.

Orders may be canceled within 24 hours of purchase. A 3% cancellation fee applies on all orders. Orders cannot be canceled after 48 hours.

We are an online jewelry retailer and do not have a public showroom at this time. Our customer service team is always happy to assist you with product questions, additional photos, videos, or personalized recommendations before your purchase.

Yes. Our jewelry is crafted using genuine precious metals, including solid 10K, 14K, 18K, 22K gold, platinum, and sterling silver, depending on the design. Each product listing clearly identifies the metal used.

Yes. Unless otherwise stated in the product description, all of our diamonds are natural and genuine, and our gemstones are genuine natural stones. We do not use simulated or lab-created diamonds or gemstones unless specifically identified in the listing.

The difference is the amount of pure gold contained in each alloy. 10K gold offers the greatest durability for everyday wear, 14K gold provides the ideal balance of strength, beauty, and value, 18K gold contains more pure gold with a richer yellow color, while 22K and 24K gold have the highest gold content but are softer and are most commonly used for bullion coins, collectible coin jewelry, and select fine jewelry designs.

We recommend visiting a local jeweler for professional sizing or referring to our Ring Size Guide.

Yes. Many rings can be custom sized upon request. Please email us at sales@queenofgemz.com.

Many rings can be resized for an additional fee. Resized rings are considered final sale.

Most of our fine jewelry is designed for everyday enjoyment with proper care. We recommend removing jewelry before swimming, exercising, or using household cleaners to preserve its beauty.

Measure your wrist and add approximately ¼"–½" for your desired fit. You may also measure a bracelet you already wear comfortably.

Many bracelet styles can be adjusted to accommodate different wrist sizes. Bracelets that are adjusted by Queen of Gemz are considered final sale.

Unless otherwise noted, all earrings are sold as a complete pair.

Backing styles vary by design and may include friction, screw, lever, or omega backs. Type of backings will always be included in the listing details.

Our earrings are crafted from genuine precious metals and are generally suitable for sensitive ears.

Yes. We specialize in authentic coin jewelry featuring genuine coins sourced from reputable suppliers. All of our coin jewelry pieces feature authentic uncirculated coins. Please refer to each listing for details.

Most coin jewelry is professionally mounted and intended to remain in its setting. Removing the coin may damage both the jewelry and the coin and could affect its collectible value.

Clean only the surrounding gold setting with mild soap and water. Avoid polishing the coin itself.

Yes. We specialize in custom coin jewelry using authentic coins. If you have a design idea in mind, please contact us at sales@queenofgemz.com.

Most chains accommodate a variety of pendants. Please review the product specifications or contact us for assistance.

We accept Visa, Mastercard, American Express, Diners Club, Discover, PayPal Wallet, Shop Pay, Apple Pay, Google Pay, Amazon Pay.

Yes. All transactions are processed through trusted, encrypted payment providers to help ensure your personal and payment information remains secure.

Yes. Eligible customers can choose Shop Pay Installments at checkout to split qualifying purchases into convenient installment payments, subject to approval.

Yes. We offer layaway on select purchases. Please contact us at sales@queenofgemz.com before placing your order to discuss available payment plans and terms.

Once your order ships, you will receive an email containing your tracking information. Most tracking notifications are sent within 1-2 business days.

Yes. We offer complimentary standard shipping on all U.S. orders. Expedited shipping options are available for an additional fee.

Yes. We proudly ship worldwide via USPS or FedEx. International customers are responsible for all duties, taxes, customs fees, and return shipping costs.

Most in-stock orders ship within 2–3 business days. Custom orders typically require 2-3 weeks for production prior to shipment. You will be notified if there are any delays.

United States: USPS: 2-5 business days | FedEx: 2-3 business days

International: 7-21 business days depending on destination and carrier.

Yes, we can provide expedited or overnight shipping for most items. However, made-to-order and custom pieces will take place after the 10-15 business days. Ready-To-Ship jewelry pieces can be shipped overnight for an additional charge.

Yes. All shipments are fully insured while in transit. Signature confirmation may be required on higher-value orders for added security.

Where is your jewelry shipped from?

Do you ship to P.O. Boxes?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 30 days after delivery in its original condition.  There are no exchanges or returns on custom orders, personalized items or items that have been re-sized.

Yes. Complimentary return shipping is available on eligible U.S. orders. Please email us at sales@queenofgemz.com and provide us with your order number and we will mail you a return label. Customers with international orders please contact us and we will provide return instructions.

Please email us at sales@queenofgemz.com with your order number and reason for return. Eligible U.S. customers will receive a prepaid return shipping label. International customers are responsible for all return shipping costs.

No. Custom, personalized, and resized items are final sale.

Once we receive your returned item (s) and inspected it, we will email you we have received your item and then process a full refund.  Please allow up to 5 business days to receive your refund. Processing times vary depending on payment providers.

Please refer to our Jewelry Care Guide

Yes. A polishing cloth may be used on plain gold surfaces. Avoid polishing gemstones and authentic coins.

We recommend removing jewelry before swimming, exercising, or using household cleaners.